Refund policy

Our Returns Promise

We want you to love your LUNORA pieces. If something isn't right, you can return eligible items within 30 days of delivery for a refund or store credit.

Eligibility

To be eligible for a return, items must be:

Unworn, unwashed, and undamaged
In their original condition with all tags and packaging attached
Returned within 30 days of the delivery date

Items marked as Final Sale, worn or damaged items, and items missing their original tags cannot be accepted for return.

How to Start a Return

Email us at info@thelabellunora.com with your order number and the item(s) you'd like to return. We'll confirm your eligibility and send you return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect. In those cases, we will cover the cost of return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Alternatively, you may choose to receive store credit instead of a refund to your original payment method.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at info@thelabellunora.com within 7 days of delivery with photos of the issue. In line with the Australian Consumer Law, you are entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Exchanges

We currently don't offer direct exchanges. If you'd like a different size or colour, please return your original item for a refund or store credit and place a new order.